Refund and Returns Policy

Natuderma Warranty & Refund Policy

Please read this policy carefully before completing your purchase.

1. Warranty Policy

Equipment Coverage

• Standard Warranty: Equipment comes with a standard one (1) year warranty, with extended warranties up to two (2) years available for select equipment.
• Limited Warranty: Hydraulic pumps and electronic components are covered by a 60-day limited warranty.
• Excluded Items (No Warranty / Non-Returnable): Handpieces, accessories, foot pedals, cables, filters, holders, and exterior parts do not carry a warranty and cannot be returned.
• Inspection Upon Receipt: Handpieces, exterior parts, and paint must be thoroughly inspected by the purchaser immediately upon delivery.

Limitations of Liability & Warranty Exceptions

Natuderma shall not, under any circumstances, be liable for damage resulting from:

• Abuse, misuse, or improper maintenance
• Normal wear and tear
• Unauthorized repairs or alterations
• Chipping, fading, or peeling of laminate
• Acts of nature (e.g., fire, water damage, freezing temperatures, etc.)

Note: Damages resulting from the improper use of equipment are not eligible for replacement. Natuderma reserves the right to replace any discontinued products or items with a like or similar product/item.

Liability Release

By purchasing from us, you understand and agree that Natuderma, along with its employees, owners, agents, or affiliates, are absolved and held harmless from any and all injuries, damages, or losses resulting from the purchase, use, possession, distribution, sale, resale, transportation, handling, or storage of any of our merchandise or services.

2. Return Policy

General Conditions

• Timeframe: Our return policy lasts 15 calendar days from the date you receive your purchase. If 15 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
• Standard Eligibility: To be eligible for a standard return, items must be unused, in the same condition as received, and in their original packaging.
• Exceptional Cases (Opened Items): In rare or exceptional cases where an opened product is authorized for return, the final refund amount will be adjusted based on the condition, completeness, and overall state of the item as determined upon inspection.
• Defective Products: We accept returns for defective products only (excluding non-returnable/exempt items listed below).
• Restocking Fee: All approved returns are subject to a 35% restocking fee based on the original retail price listed on our website. No exceptions.
• Geographic Coverage: Returns are available only for orders within the contiguous United States and Puerto Rico (excluding Hawaii).

3. Non-Returnable & Exempt Items

The following items CANNOT be returned, exchanged, or refunded under any circumstances:

• Topical Skincare: Cosmetics, peels, creams, serums, solutions, or other skincare products for personal or professional use.
• Injectables & Meso Products: Mesotherapy, microneedling, microchanneling, derma roller or mesoceutical products, ampoules, and vials.
• Equipment Consumables: Hydro solutions, gels, oils, or conductive pads used with equipment.
• Small Devices & Portable Equipment: Handheld devices (e.g., facial brushes, microneedling pens/dermapens, mesopens, derma rollers, gua sha tools, portable ultrasound devices).
• Parts & Accessories: Machine handles, probes, handpieces, and disposable/replacement parts (including tips, cartridges, cups, rollers, ventouses, hydrodermabrasion tips, microdermabrasion tips, and pads).
• Clearance & Promotional Items: Demo units, refurbished items, liquidation items, “AS IS” sales, or promotional products.
• Bundled Items: Any free or promotional products included as part of a package deal.
• Digital Goods & Services: Downloadable software products or gift cards.
• Sanitary & Personal Goods: Intimate or sanitary goods, and specific health/personal care items.

4. Return Process & Authorizations

1. Request Authorization: Do not send your purchase back to our warehouse or the manufacturer without prior written approval. To complete your return authorization, proof of purchase (receipt/invoice) is required.
2. Return Shipping Address: Once authorized, send return shipments to:

Natuderma

7777 Davie Road Ext, Office 103-B

Hollywood, FL 33024, United States

3. Shipping Costs: You are responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable.
4. Transit & Insurance: If you are shipping an item valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds & Partial Refunds

Refund Process

Once your return is received and inspected by our technicians, we will send an email notifying you of its receipt and whether your refund has been approved or rejected.

• Approved Refunds: A credit will automatically be applied to your original method of payment within a specified number of business days, minus the 35% restocking fee, original shipping costs, and any adjustments for opened/used items (if applicable).
• Promotional Package Deductions: If your purchase included complementary or free products, the original standalone retail price of those items will be deducted from your total refund amount.

Transit Damage During Returns

• If a returned item arrives lost or completely damaged during transit back to our warehouse, Natuderma will not issue a refund. You must file a claim directly with the shipping carrier.
• Partial Damage: Partial damage incurred during return shipping will be evaluated by our technicians. The assessed damage value will be deducted from your total refund. If you do not accept the adjusted refund amount, the item will be shipped back to your address at your expense.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company (it may take time before your refund is officially posted).
3. Contact your bank to check processing times.
4. If you have completed all of these steps and still have not received your refund, please contact us at support@natuderma.com.

6. Sale Items & Exchanges

• Sale Items: Only regular-priced items may be refunded. Items purchased on sale, through special deals, liquidation, or as “demo/as-is” units cannot be refunded.
• Exchanges: We only replace items if they arrive defective or damaged. If you need to exchange a defective item for the same item, email us at support@natuderma.com and ship your item to the address listed above.
• Gifts: If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return value once the item is received and inspected. If the item was not marked as a gift, the refund will be issued to the original purchaser.

Exceptional Returns for Opened Items:

• In rare or exceptional cases where an opened product is authorized for return, the refund amount will be adjusted based on the condition, completeness, and usage of the item upon physical inspection by our technicians ( It could be applied in addition to the standard 35% restocking fee and shipping costs).